Billing & refunds

Draft for review · reflect-2026-11-01-writing-2 · Not yet effective

Subscriptions purchased on amomenttoreflect.com use live Stripe billing. This policy is part of the Terms of use between you and A Moment To LLC, doing business as A Moment to Reflect. Checkout clearly shows the price before you confirm a payment.

Clear monthly pricing

Paid subscriptions are currently available to customers in the United States. Plus is $9.99 per month and Voice Plus is $24.99 per month, in US dollars. Free gives you one free reflection every day and does not start a paid subscription. Free is not a trial and never converts to a paid plan. You are charged only after you choose a paid plan and agree at checkout. Any applicable tax will be shown before you confirm payment.

A paid subscription renews automatically each month at the then-current price, charged to your payment method on file, until you cancel. Before you enter payment details, the plan page shows the monthly price, that the subscription renews automatically until canceled, and how to cancel. Stripe Checkout repeats those terms, and you must agree to them before we charge you. Billing is handled by Stripe. After you subscribe, we email you an acknowledgment of the renewal terms, price, cancellation steps, and refund policy that you can keep. We keep a record of your agreement, the acknowledgment email, and any price-change notice we send you for at least three years, or one year after your subscription ends, whichever is later, even if you delete your account.

Changing or canceling a plan

Open My account → Plans & pricing → Manage subscription to upgrade, downgrade or cancel through the Stripe portal. You can cancel online at any time without contacting support. Free accounts can also open Plans & pricing from the main navigation. If you cannot sign in or open the portal, email support@amomenttoreflect.com for help.

Upgrades take effect immediately with a prorated charge shown before confirmation. Downgrades and cancellations take effect at the end of the current paid period. You keep existing paid access until then, and cancellation stops the next renewal. If we raise the price of your plan, we will email you at least 7 days and no more than 30 days before the change, with the new price, the date it applies, and how to cancel.

Canceling a subscription does not delete your account or saved reflections. After paid access ends, your collection is locked on Free and becomes available again when you upgrade. If a renewal payment fails, Stripe may retry the charge and we will email you. If payment is not completed, paid access ends after the already-paid period and your account moves to Free. Saved items remain in the account.

Seven-day first-payment refund

You can request a refund of your first paid subscription charge within seven days of that charge. This applies once per account. Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days. Email support@amomenttoreflect.com from your account address so we can find the payment. Please do not include a card number or password.

Renewal charges are generally non-refundable. We review billing mistakes, duplicate charges, service failures and exceptional circumstances individually. This policy does not limit refunds or cancellation rights required by applicable law.

A refund, a subscription cancellation, and account deletion are separate actions. A refund does not cancel your subscription, and canceling does not delete your account. To delete your account, follow the steps in our Privacy policy. Tell support if you want to cancel as well; we will tell you by email what was refunded and whether future renewal has been stopped. You can also cancel directly through Manage subscription.